Frequently Asked Questions

Why was my card ‘rejected’ at a participating merchant?

Most likely, your purchase exceeded the amount available on the gift card. This can be remedied by asking the merchant to ring in your other form of payment (for the difference) before swiping the gift card.

Where can Downtown Missoula Gift Cards be purchased?

  • Online: MissoulaDowntown.com or click here (24 hours/day, 7 days/week)
  • In person at the Downtown Missoula Partnership office located at 218 E. Main St., Missoula (8am – 5pm, Monday – Friday, excluding federal holidays)
  • In person at the MSO Hub located at 140 N. Higgins Ave, Missoula (9am – 7pm, Monday – Thursday; 9am – 5pm Saturday; 10am – 4pm Sunday)
  • Phone: 406-543-4238 (8am – 5pm, Monday – Friday)

What payment type(s) are accepted?

Online and on the phone: Visa, Discover, Master Card and American Express
In person: Visa, Discover, Master Card and American Express, as well as cash and check

In what amounts can the gift cards be purchased?

The cards can be purchased in any denomination from $5 to $500.

Is there a limit to the number of gift cards that can be purchased?

No, there is no limit to the number of cards you can purchase.  If you are ordering online and need more than 12 of any denomination, please contact us at 406-543-4238.  For large orders, payment by check is preferred but not required.

Can the gift cards be purchased online?

Yes! Click here or visit Missouladowntown.com.

Is there a fee to purchase a gift card?

No! There is no activation fee when purchasing a gift card online or at the Downtown Missoula Partnership.  The MSO Hub charges a $1 activation fee per card at time of purchase.  There are shipping/handling charges if you would like the card mailed.

Where is the gift card accepted?

The gift card is accepted at more than 160 Downtown Missoula businesses. For a complete list of businesses that accept Downtown gift cards, click here.

Does the gift card ever expire?

Unless prohibited by law, a $2.50 inactivity fee will be deducted from your card balance starting on the first day after a one-year period of inactivity. For Cards sold in states other than New York, activity means any actions resulting in an increase or decrease in the Card balance, other than the imposition of a fee, or an adjustment due to an error or reversal of a prior transaction . For Cards sold in New York, activity shall include balance inquiries and customer service activity made by you. For the Card transaction history, visit www.getmybalance.com or call 1.800.755.0085.

What if my card is lost/stolen?

Unless prohibited by law, if a replacement Card is issued for a lost, stolen or damaged card, prior to "valid thru" date, a $5.00 Replacement Card Fee may be assessed. The replacement fee, if any, will be deducted from the card balance, as long as there is a remaining balance of at least $10.00 on the card; otherwise, it will be paid by the cardholder at the time of replacement.

For a complete list of terms and conditions, click here.

Can't you just email it to me?

Downtown Missoula Gift Cards are physical cards that function similar to debit/credit cards. Merchants must swipe the card through their Point of Sale system in order to process the payment. Gift Cards must be shipped or picked up at one of our Downtown locations.