Downtown Ambassador Business Improvement District

The Downtown Ambassador Program provides additional services to the Downtown community. With eyes and ears on the streets and sidewalks, the Downtown Ambassador reports crime and graffiti, provides information and support to Downtown businesses, offers visitor information services, directions and referrals to tourists, and helps people learn how to use the parking kiosks among other things. The Ambassador Program was initially established in 2006 to provide security services for Downtown, but has evolved over time to be more hospitality oriented due to the inability to enforce the law.  They offer assistance to visitors and residents, educating folks how to use the parking kiosks, and providing referrals, directions, maps and brochures. Oftentimes the Ambassadors can be found at special events in Downtown with the Mobile Information Kiosk (MIK), a four-wheeled bike decked out to serve as a portable visitor information desk under the big blue umbrella. Ambassadors serve education and outreach roles to improve public safety and reduce bikes on sidewalks, bill-posting, panhandling, graffiti tags and more.

In 2019, the Downtown Ambassador assisted over 11,000 individuals, made connections with Downtown business owners nearly 2,000 times, witnessed nearly 1,200 incidences of panhandling, and removed over 400 posters from the public right of way.

2019 Highlights

  • Provided information or assistant to nearly 11,100 individuals, working to improve their experience in Downtown
  • Reported nearly 1,500 cyclists riding on downtown sidewalks
  • Reported and helped to clean up nearly 330 graffiti tags
  • Removed nearly 410 posters taped to public properties
  • Connected with Downtown business owners nearly 2,000 times

The Downtown Ambassador program improves the quality of life for all Downtown business owners, employees and consumers. For more information or to schedule a connection, contact email [email protected].